Return and Refund Policy
First of all, we want to say "Thank You" for shopping with us at Well Rooted Creations and we hope to see you back soon.
If you are here, we want to apologize that your item did not fit your needs and we want to take care of you.
Don't Panic! It's easy to return your item.
- Just send us a quick message to: firstname.lastname@example.org or email@example.com
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All returned items must still have the ORIGINAL TAGS on them. (If applicable)
Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
When making a return, please include the original invoice (if applicable) and any notes as to why it is being returned.
The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to pay a $6 return shipping charge.
Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
Please Note: There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 3-5 business days.
If you are approved for a refund, then it will be processed. It usually takes 2-3 business days depending on your bank for the refund to be processed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. Typically 2-3 business days.
If you used SEZZLE; please check your account or call them first.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org or email@example.com
Shoes (if applicable)
Shoe boxes must be encased in another box for shipping to protect the item(s). If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.
Sale items (if applicable)
Regular priced items may be refunded, unfortunately most sale items cannot be refunded (if applicable). For any questions, please email us at firstname.lastname@example.org or email@example.com
** Most sale items can be returned to our manufacturer.
Please ship all returned products using the return label that was shipped with your product(s) (If applicable). If you did not receive a return label; please contact us for that information - firstname.lastname@example.org or email@example.com
Depending on where you live, the time it may take for your product to reach us may vary.
Please Note: If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $6 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.
If you are shipping an item for returns over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost items due to shipping. We don’t guarantee that we will receive your returned item.
Exchanges (if applicable)
We only replace items if they are defective or damaged (please see below). Due to high demand for some of our products, the product being exchanged may not be available. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org or email@example.com
Defects or Problems With Your Order?
If you have received an item with any problems or defects, please contact us within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
Please Note: Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to the warehouse is attempted.